Front Desk Agent-Overnight

Omni Hotels & Resorts • Atlanta, GA

20h • Onsite

About The Position

The Front Desk Agent-Overnight ensures guests are checked in and out courteously and professionally while maintaining four-star/four-diamond standards. The role also completes the night audit accurately, handles guest issues and forwards them as needed, and oversees overnight hotel operations. The team member may serve as Manager on Duty overnight.

Requirements

• High propensity for customer service.
• Previous cash-handling experience required.
• Previous full-service hotel or resort front-office experience required.
• Ability to communicate clearly and pleasantly in spoken and written English with guests, management, and coworkers, in person and by telephone.
• Ability to work cohesively with coworkers within and outside the department.
• Ability to think clearly and quickly and make concise decisions.
• Ability to prioritize, organize, and follow up.
• Ability to work well under pressure while handling many arrivals and departures, guest issues, requests, and concerns.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to stand for prolonged periods.
• Must work the overnight shift.
• Must live within 50 miles of the hotel.
• Computer skills with Synergy, Nucleus, Epitome, Vision, GoConcierge, and Microsoft Office.

Nice To Haves

• Previous night audit experience strongly preferred.

Responsibilities

• Oversee overnight hotel operations and serve as Manager on Duty at times.
• Prepare the Daily Report (Daily Business Summary) accurately and on time.
• Resolve guest problems promptly and diplomatically.
• Know and follow all emergency procedures.
• Prepare accurate VIP, complimentary, house-use, and out-of-order room lists.
• Ensure proper guest registration and compliance with credit procedures.
• Distribute nightly reports.
• Process guaranteed no-show billings efficiently.
• Maintain current backup reports.
• Handle Express Check-Outs and ensure their completion.
• Ensure adherence to all systems and control procedures.
• Complete the third-shift Night Audit checklist and responsibilities.
• Balance daily postings and revenue.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed