Front Desk Agent (Overnight)
About The Position
The Front Desk Agent values residents and guests and provides information and resources to support a meaningful visit. The role serves as a key liaison between community guests and residents, delivering exceptional customer service. This is an overnight position at the Brickell job site, scheduled Friday through Tuesday from 11 p.m. to 7 a.m., with Wednesday and Thursday off. Occasional extra hours may be available for other vacancies if the team member wishes. The position is performed indoors, with frequent sitting and standing and a low-to-moderate noise level. No travel is required. The employee reports directly to the department supervisor and/or the Association Manager of the community. The job description notes that duties may change at any time and that reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements
- High school diploma or GED.
- At least six months of related experience and/or training.
- Familiarity with computer software for performing various tasks.
- Organizational skills, excellent interpersonal skills, and strong communication skills.
- Ability to follow written and oral instructions and procedures.
- Ability to detect auditory and/or visual emergency alarms.
- Ability to perform the physical demands of the job, including occasional sitting, standing, reaching, lifting, bending, kneeling, stooping, climbing, pushing, and pulling items weighing 30 pounds or less.
Nice To Haves
- Bilingual English/Spanish skills.
- Previous work experience in the hospitality industry.
Responsibilities
- Greet guests as they enter the community while maintaining a high standard of customer service.
- Monitor and authorize the entrance and departure of employees, visitors, and other persons to help protect the premises and follow all check-in policies and procedures.
- Coordinate with office administrative staff to maintain and update unit-owner information in the computer database.
- Use professional phone etiquette for incoming and outgoing calls to residents.
- Report observed violations of the Rules and Regulations.
- Take precautions to protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
- Maintain the key-control system and ensure keys are locked and accounted for.
- Know how to operate the fire alarm system and report incidents to management.
- Contact police or fire departments in emergencies, such as fires or the presence of unauthorized persons.
- Follow emergency-response policies and procedures, coordinating with Management, the Chief Engineer, or Fire Rescue/Police services.
- Write reports on daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.
- Report maintenance items to the Association office daily, including burned-out lights, leaks, and broken equipment.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
