Front Desk Agent Overnight

IHG • GA, GA

2d

About The Position

The Front Desk Agent welcomes guests, handles front desk and reservation transactions, performs overnight audit and reporting duties, and responds to guest needs. The role requires working independently overnight while coordinating with other hotel departments and maintaining the security and confidentiality of guest information and hotel assets. The position pays $17.75 per hour.

Requirements

• Minimum of one year of customer service, hospitality, front desk, or related experience preferred.
• Strong communication and interpersonal skills.
• Ability to work independently during overnight hours.
• Basic computer proficiency and ability to learn hotel management systems.
• Strong organizational, problem-solving, and cash-handling skills.
• Ability to read, write, and speak English fluently.
• Positive attitude and commitment to providing outstanding guest service.
• Ability to stand and move throughout the front office for extended periods.
• Ability to lift or carry items up to 50 pounds.
• Ability to operate computers, keyboards, telephones, and other office equipment.
• Ability to perform basic mathematical calculations and maintain accurate records.
• Must be available to work overnight shifts.
• Flexibility to work weekends, holidays, and other shifts as business needs require.

Nice To Haves

• Additional languages are a plus.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Complete guest check-ins and check-outs efficiently and accurately.
• Answer incoming phone calls and provide information about hotel services and amenities.
• Process room reservations, modifications, and cancellations.
• Handle cash, credit card, and other payment transactions in accordance with company procedures.
• Perform nightly audit functions, balance daily transactions, and complete required reports.
• Prepare and transmit daily accounting and financial reports for management review.
• Respond promptly to guest questions, concerns, and service requests.
• Resolve guest issues professionally and ensure guest satisfaction through appropriate service recovery.
• Coordinate with other hotel departments to communicate guest needs and operational updates.
• Maintain security and confidentiality of guest information and hotel assets.
• Assist with special requests and perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed