Overnight Front Desk Agent

Omni Hotels & Spas • New Orleans, LA

2d

About The Position

The Overnight Front Desk Agent checks guests in and out courteously and professionally while maintaining four-star/four-diamond standards and accurately completing the night audit. The role handles guest issues and forwards them as needed. Working the overnight shift, the agent oversees overnight hotel operations and serves as Manager on Duty at times.

Requirements

• High propensity for customer service.
• Previous cash-handling experience.
• Previous full-service hotel or resort front office experience.
• Ability to communicate clearly and pleasantly in spoken and written English with guests, management, and coworkers, in person and by telephone.
• Ability to work cohesively with coworkers within and outside the department.
• Ability to think clearly and quickly and make concise decisions.
• Ability to prioritize, organize, and follow up.
• Ability to work under pressure while handling many arrivals and departures, as well as guest issues, requests, and concerns.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to stand for prolonged periods.
• Ability to work the overnight shift.
• Must live within 50 miles of the hotel.
• Computer skills with Synergy, Nucleus, Epitome, Vision, GoConcierge, and Microsoft Office.

Nice To Haves

• Previous night audit experience is strongly preferred.

Responsibilities

• Oversee overnight hotel operations and serve as Manager on Duty at times.
• Prepare the Daily Report (Daily Business Summary, or DBS) accurately and on time.
• Resolve guest problems promptly and diplomatically.
• Know and follow all emergency procedures.
• Prepare VIP, complimentary, house-use, and out-of-order room lists accurately.
• Ensure proper guest registration and adherence to credit procedures.
• Distribute nightly reports.
• Process guaranteed no-show billings efficiently.
• Maintain current backup reports.
• Handle Express Check-Outs and ensure their completion.
• Ensure adherence to all systems and control procedures.
• Complete the third-shift Night Audit checklist and responsibilities.
• Balance daily postings and revenue.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed