Overnight Front Desk Agent

Omni Hotels & Resorts • New Orleans, LA

3d

About The Position

The Overnight Front Desk Agent ensures guests are checked in and out courteously and professionally while maintaining four-star/four-diamond standards and accurately completing the night audit process. The role handles guest issues and escalates them as needed. Working overnight, the team member oversees hotel operations and may serve as Manager on Duty.

Requirements

• High propensity for customer service.
• Previous cash-handling experience.
• Previous full-service hotel or resort front-office experience.
• Ability to communicate clearly and pleasantly in English, verbally and in writing, with guests, management, and coworkers, in person and by telephone.
• Ability to work cohesively with coworkers within and outside the department.
• Ability to think clearly and quickly and make concise decisions.
• Ability to prioritize, organize, and follow up.
• Ability to work well under pressure while managing arrivals, departures, guest issues, requests, and concerns.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to stand for prolonged periods.
• Availability to work the overnight shift.
• Must live within 50 miles of the hotel.

Nice To Haves

• Previous night audit experience is strongly preferred.

Responsibilities

• Oversee overnight hotel operations and serve as Manager on Duty when needed.
• Prepare the Daily Report (Daily Business Summary) accurately and on time.
• Resolve guest problems promptly and diplomatically.
• Maintain full knowledge of emergency procedures.
• Prepare VIP, complimentary, house-use, and out-of-order room lists accurately.
• Ensure guests are properly registered and credit procedures are followed.
• Distribute nightly reports.
• Process guaranteed no-show billings efficiently.
• Maintain current backup reports.
• Handle Express Check-Outs and ensure their completion.
• Ensure adherence to all systems and control procedures.
• Complete the third-shift Night Audit checklist and responsibilities.
• Balance daily postings and revenue.

Benefits

• Comprehensive training and mentoring.
• Dynamic and exciting work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed