Front Desk Agent (Overnight)
About The Position
The Front Desk Agent is a key liaison between community residents and guests, providing information, resources, and exceptional customer service. The role handles guest access and check-in, phone communications, resident and unit-owner information, key control, security monitoring, emergency response, and daily activity reporting. The position is overnight, with a Friday-through-Tuesday schedule from 11 p.m. to 7 a.m.; Wednesday and Thursday are off. Occasional additional hours may be available for other vacancies if the employee wishes. The job site is in Brickell, and no travel is required. The employee reports directly to the department supervisor and/or the Association Manager of the community.
Requirements
- High school diploma or GED.
- Familiarity with computer software for performing various tasks.
- Organizational skills, excellent interpersonal skills, and strong communication skills.
- At least six months of related experience and/or training.
- Ability to follow written and oral instructions and procedures.
- Ability to detect auditory and/or visual emergency alarms.
- Ability to meet the physical demands of the role, including occasional sitting, standing, reaching, lifting, bending, kneeling, stooping, climbing, pushing, and pulling items weighing 30 pounds or less.
Nice To Haves
- Bilingual English/Spanish.
- Previous work experience in the hospitality industry.
Responsibilities
- Greet guests as they enter the community and provide high-quality customer service.
- Monitor and authorize the entrance and departure of employees, visitors, and other persons, and follow all check-in policies and procedures.
- Coordinate with office administrative staff to maintain and update unit-owner information in the computer database.
- Use proper phone etiquette for incoming and outgoing calls to residents, communicating clearly and professionally.
- Report observed violations of the Rules and Regulations.
- Protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
- Maintain the key-control system and ensure all keys are locked and accounted for.
- Learn and follow fire alarm system operations and report incidents to management.
- Contact police or fire departments in emergencies, and follow emergency-response procedures in coordination with Management, the Chief Engineer, or Fire Rescue/Police services.
- Write reports of daily activities and irregularities, including damage, theft, unauthorized persons, and unusual occurrences.
- Report maintenance items to the Association office daily, including burned-out lights, leaks, and broken equipment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
