Front Desk Agent - Marriott Hutchinson Island
About The Position
The Front Desk Agent is at the hub of the hotel and interacts frequently with guests, playing a key role in their overall experience. The role calls for a proactive, responsive, caring, and responsible approach, along with a welcoming personality and strong interest in serving others. The agent provides courteous, professional guest assistance, responds to concerns, supports front desk operations, and communicates guest feedback and needs to other departments and management. The posting describes a respectful, associate-focused company culture and opportunities for development and career advancement.
Responsibilities
- Assist guests efficiently, courteously, and professionally at all times.
- Maintain a high level of service and hospitality.
- Address guest concerns and issues promptly and effectively, ensuring they are resolved to the guest’s satisfaction in a timely manner.
- Post guest charges, collect payments, and follow required cash-handling procedures.
- Handle guest mail and messages respectfully and professionally while protecting privacy.
- Understand the hotel brand and its programs, including travel programs and special offers.
- Communicate guest comments and concerns to other departments and management.
- Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
- Maintain full knowledge of hotel safety and emergency procedures.
Benefits
- Medical, dental, and vision plans for eligible full-time associates
- Life insurance for eligible full-time associates
- Short- and long-term disability options for eligible full-time associates
- 401(k) options for eligible full-time associates
- Tuition assistance for eligible full-time associates
- Discounted room rates at Concord-managed hotels for eligible full-time associates
- Training and development
- Career advancement opportunities
- Competitive wages
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
