Front Desk Marriott

Cusa • Tuscaloosa, AL

1d • Onsite

About The Position

CUSA, LLC is hiring a Front Desk Supervisor for the Courtyard Hotel in Tuscaloosa, Alabama. The role provides front desk coverage and serves as the first point of contact for hotel guests. The supervisor is expected to help operate the hotel as a professional business and deliver guest service in accordance with Marriott standards and hotel policies and procedures. The position focuses on guest satisfaction, including guest surveys, intent to recommend, and appreciation of Marriott Bonvoy elite guests, while helping provide a safe and secure place to stay. The role also improves the guest experience by answering questions and making recommendations about the hotel and local area. The position reports to the General Manager.

Responsibilities

• Provide coverage at the front desk and serve as the first point of contact for guests.
• Deliver excellent guest service in accordance with Marriott standards.
• Focus on guest satisfaction, including guest surveys, intent to recommend, and appreciation of elite guests.
• Help ensure guests have a safe and secure place to stay.
• Answer guest questions and make recommendations about the hotel and local area.
• Complete job duties in accordance with hotel policies and procedures.
• Help ensure the hotel is run as a professional business.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed