Marriott Front Desk Associate

Cusa•Fayetteville, AR

1d•Onsite

About The Position

The Courtyard by Marriott is hiring a Front Desk Associate. The role involves welcoming and registering guests, managing reservations and arrivals, completing shift-related duties, producing daily operations reports, and responding to guest concerns. The associate may also assist with hotel sales and marketing efforts. Full-time availability is required, with shifts that may include mornings, evenings, weekends, and holidays. Pay is based on experience, and advancement opportunities are available in supervisory and operations roles.

Requirements

Hotel experience and open availability are required.
Customer service experience is essential.
Excellent communication and interpersonal skills, with a positive and friendly attitude.
Strong problem-solving skills and the ability to multitask.
Proficiency in computer skills.
Ability to work weekends and holidays.

Nice To Haves

Hotel front desk experience is preferred.
Knowledge of the local area is helpful.

Responsibilities

Warmly greet and register guests, manage reservations, and coordinate daily arrivals.
Be knowledgeable about the local area.
Complete shift-related duties and securely deposit collected cash.
Generate daily reports for Courtyard Marriott operations.
Manage guest reservations received by fax or email in a timely and accurate manner.
Address guest concerns and escalate them to the Office Manager when needed.
Perform additional duties as assigned by the Front Office Manager.
Maintain consistent, regular, and reliable attendance.
Complete other tasks as assigned to support team success.
Assist with hotel sales and marketing efforts to support brand awareness and sales.