Front Desk Agent - Spartanburg Marriott

MPM Macon•Spartanburg, SC

20h

About The Position

The Front Desk Agent is a guest-facing role responsible for Front Desk, Bell Services, and Concierge Services. The agent creates a welcoming first impression and provides a personalized check-in and rooming experience, using technology and guest preferences to deliver service consistent with Mainsail Lodging & Development standards. The role also supports guests throughout their stay by assisting with luggage, sharing hotel and local information, making arrangements, coordinating with Housekeeping, and handling payments and inquiries.

Requirements

High school diploma or higher.
Excellent customer service skills.
Excellent verbal and written communication skills.
Ability to use technology such as tablets and iPads.
Ability to stand for extended periods.
Ability to bend.
Ability to lift and pull 40 pounds.
Ability to communicate clearly.
Corrected vision within the normal range.
Ability to work long hours as needed.
Ability to make sound judgments quickly.
Ability to work on multiple tasks and make appropriate progress toward deadlines.
Ability to work independently, take direction, and provide direction to others.
Ability to manage differing personalities within the office, hotel, and community.
Ability to maintain the highest degree of confidentiality.
Ability to work effectively in stressful, high-pressure situations.
Ability to anticipate, prevent, identify, and solve workplace challenges.

Nice To Haves

Previous hospitality experience.

Responsibilities

Assign and escort guests to rooms according to their preferences, paying attention to nonverbal cues.
Assist guests to their rooms and help with guest luggage.
Provide room quotes and upsell when possible.
Interact with guests, personalize service by using guest names, and share hotel knowledge.
Know hotel functions and showcase the hotel to each guest.
Maintain guest confidentiality.
Share knowledge of featured wine.
Produce room keys for guests while protecting guest confidentiality.
Maintain knowledge of the hotel and brand rewards.
Provide local information about shopping, dining, nightlife, and recreational destinations.
Receive, store, and deliver luggage and mail.
Run errands for guests.
Make travel arrangements, including sightseeing and other tours.
Coordinate between Housekeeping and the Front Desk.
Verify charges and collect payment for room stays.
Respond to guest inquiries.
Follow scheduled shifts and break and lunch requirements.
Report suspicious activity or unusual items in rooms.
Report irregular guest behavior in public areas or rooms.
Take initiative and handle assignments with limited supervision.
Follow hotel policies and procedures in the team member handbook.
Maintain a clean and orderly work area.
Assist guests in a way that supports an exceptional experience and high GSS scores.