Front Desk Associate

Planet Fitness • Greenville, SC

2d

About The Position

The Front Desk Associate provides customer service to Planet Fitness members, prospective members, and guests while helping create a welcoming, safe, clean, and Judgment Free club experience. The role involves greeting and assisting people, supporting members on the club floor, handling membership and retail transactions, answering phones, and addressing member concerns. Associates also maintain club cleanliness and sanitation, monitor areas for safety and policy issues, and report facility or maintenance concerns. Team members are expected to contribute to a safe and healthy workplace by following applicable policies and protocols and reporting unsafe conditions or at-risk behaviors.

Requirements

• Must be at least 18 years of age.
• Willingness to become CPR/AED certified; training is provided by Planet Fitness.
• Basic computer proficiency.
• Must be able to lift up to 75 pounds.
• Able to stand and move throughout the club continually during a shift.
• Able to communicate continually in person or by phone during a shift.
• Able to move into different positions, including bending and twisting, to accomplish tasks.
• Will encounter toxic chemicals during shifts.
• Must perform frequent cleaning and sanitizing of equipment and facilities.

Nice To Haves

• 6–12 months of experience in a customer service environment is preferred.
• Positive and upbeat attitude and a passion for providing an exceptional experience to members, guests, and teammates.
• Enjoys connecting with people and helping them feel welcome and comfortable.
• Punctual, reliable, and dependable.
• Kind, patient, helpful, and empathetic communication style.
• Acts with integrity and treats others with respect.
• Takes pride in contributing to a clean, welcoming, and positive club environment.
• Works well as part of a team and is ready to support others.
• Learns quickly and applies online and hands-on training.

Responsibilities

• Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
• Connect with members on the club floor, offer assistance, and support their fitness journeys while upholding club policies.
• Resolve member concerns and escalate them to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership functions, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances, and transferring memberships.
• Make calls to prospective members and conduct tours to assess their membership needs.
• Execute retail transactions accurately and work toward sales goals.
• Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
• Keep restrooms clean, sanitized, stocked, and clutter free according to the routine cleaning schedule.
• Frequently walk all club areas, promptly addressing safety or policy issues and cleanliness concerns.
• Promptly address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
• Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.

Benefits

• Medical, dental, and vision insurance.
• Vacation, sick time, and holiday pay.
• Free Black Card Membership.
• 401(k) Retirement Savings Plan.
• Term life insurance.
• Healthcare and dependent care flexible spending accounts.
• Tuition reimbursement.
• Employee perks and discounts.
• Team-building competitions and social events. Certain listed benefits are for full-time employees only.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed