Front Desk Marriott
About The Position
CUSA, LLC is hiring a Front Desk Supervisor for the Courtyard Hotel in Tuscaloosa, Alabama. The position helps ensure the hotel operates professionally and provides coverage at the front desk, where the supervisor is a first point of contact for guests. The role directs guest service agents and supports guest service in accordance with Marriott standards and hotel policies and procedures. It focuses on guest satisfaction, including guest survey results, intent to recommend, and appreciation of elite guests, while helping provide guests with a safe and secure stay. The supervisor also answers questions and makes recommendations about the hotel and local area. The position reports to the General Manager.
Responsibilities
- Direct guest service agents and demonstrate the ability to provide excellent guest service in accordance with Marriott standards.
- Focus on providing excellent guest service to all guests.
- Help ensure guest surveys, intent to recommend, and elite appreciation are exceptional during guests' stays.
- Offer guests a safe and secure place to stay.
- Answer guest questions and make recommendations about the hotel and local area.
- Complete job duties in accordance with hotel policies and procedures.
- Provide front desk coverage and help ensure the hotel is run as a professional business.
- Serve as a first point of contact for guests.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
