Front Desk Agent - Marriott
Kahler Hotels LLC•Rochester, MN
•$16 - $17
About The Position
Marriott Rochester Mayo Clinic, part of Kahler Hospitality Group, is seeking a friendly and professional Front Desk Agent. The role is the first point of contact for guests and is responsible for helping ensure a welcoming, memorable stay from check-in through check-out. The position is full-time.
Requirements
- High school diploma or equivalent.
- Previous customer service experience; hospitality experience is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Professional appearance and demeanor.
- Ability to stand for extended periods.
Nice To Haves
- Proficiency with hotel management software such as OPERA or Protel.
Responsibilities
- Greet and welcome guests upon arrival and departure.
- Check guests in and out efficiently and accurately.
- Manage reservations by phone, email, and in person.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Process payments and manage the cash drawer.
- Provide information about the hotel, available rooms, rates, and amenities.
- Coordinate with housekeeping and maintenance staff to support guest satisfaction.
- Maintain a neat and organized front desk area.
- Follow hotel policies, procedures, and safety guidelines.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Career advancement opportunities
- Professional development
- Competitive pay
- DailyPay
- 401(k)
- Paid training
- Referral program
- Discounts at Kinseth Hotel Corporation hotels and restaurants
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
