Marriott Austin South - Front Desk Manager

Aimbridge Hospitality • Austin, TX

2d

About The Position

Aimbridge Hospitality is hiring a Front Desk Manager for the Austin Marriott South. The manager leads front-office operations and helps ensure guests receive warm, efficient service from check-in through check-out. The role includes guiding the front desk team, maintaining high standards and smooth procedures, addressing problems, and supporting occupancy and room revenue through rate strategies and effective communication.

The Austin Marriott South serves business and leisure travelers and offers a restaurant and bar, catering, and 18,626 square feet of event space across 16 meeting rooms.

Requirements

• A two-year college degree and at least three years of related experience, or a four-year college degree and at least one year of related experience.
• At least five years of progressive experience in a hotel or related field, including supervisory experience.
• Proficiency with Windows operating systems, spreadsheets, and word processing.
• Ability to handle stressful, high-pressure situations while maintaining composure and objectivity.
• A valid driver's license from the applicable state.

Responsibilities

• Deliver attentive guest service throughout each guest's stay, from check-in to check-out.
• Motivate, coach, and guide the front desk team while maintaining service standards and smooth procedures.
• Identify potential issues and resolve problems to keep front-office operations running smoothly.
• Use rate strategies to maximize room revenue.
• Communicate effectively with guests and coordinate with the team.

Benefits

• Medical, dental, and vision coverage
• Short-term and long-term disability income coverage
• Term life and AD&D insurance
• Paid time off
• Employee Assistance Program
• 401(k) retirement plan
• Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree