Marriott Austin South - Director Rooms

Aimbridge Hospitality • Austin, TX

2d

About The Position

The Director of Rooms leads the Rooms Division, including Front Office, Concierge, Guest Recognition, PBX, Housekeeping, Valet Laundry, and Valet Parking. The role is responsible for smooth operations, excellent guest experiences, revenue maximization, and maintaining high service standards. The Director guides and develops the team, hires and trains staff, resolves issues, facilitates communication with guests and colleagues, manages budgets, analyzes performance, and oversees staffing and systems in line with company standards.

Requirements

• High school diploma or equivalent.
• At least 5 years of experience in a similar position.
• Valid driver's license from the applicable state.
• Ability to work effectively under pressure, remain composed, evaluate situations quickly, and determine appropriate actions.
• Strong communication skills, including active listening and the ability to convey ideas and solutions effectively.

Responsibilities

• Lead the Rooms Division and foster a culture of excellence and high-quality service.
• Hire, train, and develop a high-performing team.
• Keep operations smooth, efficient, and aligned with company standards.
• Address challenges proactively and communicate effectively with guests, team members, and other departments.
• Manage budgets and analyze performance.
• Oversee staffing and systems to support efficient operations.
• Maximize revenue and maintain high service standards.

Benefits

• Medical, dental, and vision coverage.
• Short-term and long-term disability income coverage.
• Term life and AD&D insurance.
• Paid time off.
• Employee Assistance Program.
• 401(k) retirement plan.
• Daily Pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED