Rooms Director

Kalahari Resorts & Conventions•Round Rock, TX

About The Position

Kalahari Resorts & Conventions is seeking a Rooms Director to oversee the Front Office (including Valet, Bell Staff, Concierge, Front Desk, and Emerald Lounge), Housekeeping, and Laundry. The position is responsible for the management, evaluation, and performance of Rooms Division functions, including Front Office, Housekeeping, Common Area, Laundry, Concierge, PBX, Bell Staff, Shuttle, and Valet Service. The Rooms Director works closely with the General Manager and AGM on special projects and assignments and serves on the Executive Committee. The role calls for a leader who guides, supports, and inspires associates while delivering extraordinary guest experiences.

Requirements

Five years of progressive hotel or resort experience in full-service properties with more than 500 rooms.
Extensive Rooms Division experience in Housekeeping and Front Desk.
Broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.
Leadership style rooted in collaboration, respect, and service to others.

Responsibilities

Oversee front office, housekeeping, laundry, and guest services to ensure high-quality service and guest satisfaction.
Maximize guest service scores and opportunities within the Rooms Division.
Hire, train, and lead department managers and team members while maintaining standards, safety, and compliance.
Control budgets and optimize occupancy and revenue metrics.
Oversee property systems and maintain readiness for operational disruptions.
Work with the General Manager and AGM on special projects and assignments.
Manage, evaluate, and oversee the performance of Rooms Division functions, including Front Office, Housekeeping, Common Area, Laundry, Concierge, PBX, Bell Staff, Shuttle, and Valet Service.