Rooms Director

Kalahari Resorts & Conventions • Round Rock, TX

7d

About The Position

Kalahari Resorts & Conventions is seeking a Rooms Director to oversee the operation and performance of the Rooms Division. The role includes Front Office functions such as Valet, Bell Staff, Concierge, Front Desk, and Emerald Lounge, as well as Housekeeping, Laundry, Common Area, PBX, and Bell Staff/Shuttle/Valet Service. The Director works closely with the General Manager and AGM on special projects and assignments and serves on the Executive Committee.

The Director is responsible for managing, evaluating, and improving Rooms Division functions, maximizing guest service scores, and creating high-quality guest experiences. The role also involves leading department managers and team members while maintaining operating standards, safety, and compliance. The leader is expected to guide, support, and inspire associates through a collaborative, respectful, service-oriented approach.

Requirements

• At least 5 years of progressive hotel or resort experience in full-service properties with more than 500 rooms.
• Extensive Rooms Division experience in Housekeeping and Front Desk.
• Broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.
• A leadership style rooted in collaboration, respect, and service to others.

Responsibilities

• Oversee front office, housekeeping, laundry, and guest services to ensure high-quality service and guest satisfaction.
• Maximize guest service scores and identify opportunities for improvement within the Rooms Division.
• Hire, train, and lead department managers and team members.
• Maintain operating standards, safety, and compliance.
• Control budgets and optimize occupancy and revenue metrics.
• Oversee property systems and maintain readiness for operational disruptions.
• Work with the General Manager and AGM on special projects and assignments.
• Manage, evaluate, and oversee Front Office, Housekeeping, Common Area, Laundry, Concierge, PBX, and Bell Staff/Shuttle/Valet Service functions.
• Guide, support, and inspire associates while delivering extraordinary guest experiences.

Benefits

• Career growth opportunities with promotion from within.
• 401(k) matching, paid time off, and holiday compensation.
• Health, dental, and vision coverage for full-time associates.
• Employee appreciation events, discounts, and perks at all resorts.
• Education assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed