Director of Rooms

Avion Hospitality Employee Services LLC•South Padre Island, TX

About The Position

The Director of Rooms leads the planning, organization, and coordination of the Rooms Division, including Front Office, Concierge, Guest Recognition, Housekeeping, and Valet Parking. The role provides leadership and direction while maximizing revenue opportunities and maintaining guest satisfaction to hotel and company standards. The Director is responsible for the proper, efficient, and profitable operation of the Front Office, room revenue and occupancy, staffing, budgets, cost control, personnel and training functions, guest concerns, and compliance with company policies and service standards. Management-level associates are expected to work as much of each workday as necessary to complete their responsibilities; overtime applies to OEM associates and is calculated accordingly. Exempt managers must regularly direct at least three full-time associates or equivalents, spend more than 50 percent of their time on administrative, executive, or professional tasks, and use discretion and independent judgment more than 50 percent of the time. The Director maintains professional communication with employees, managers, and other departments; coordinates with accounting; oversees Front Office systems and reservation processes; monitors VIPs and special requests; reviews daily reports and logs; and participates in meetings and the required Manager on Duty program. The role also supports employee development, training, and implementation of the company’s service philosophy. Other duties may be assigned as required. The company describes a collaborative work environment, opportunities for professional development, and a commitment to excellence in hospitality.

Requirements

Proven experience in hospitality management, preferably as a Director of Rooms or in a similar role.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Ability to analyze data and develop strategic plans.
Knowledge of hotel management software and reservation systems.
Exceptional problem-solving and conflict-resolution skills.
High level of professionalism and attention to detail.
A bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.

Nice To Haves

A bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.

Responsibilities

Lead the planning, organization, and coordination of the Rooms Division, including Front Office, Concierge, Guest Recognition, Housekeeping, and Valet Parking.
Provide leadership and direction while maximizing revenue opportunities and maintaining guest satisfaction to hotel and company standards.
Oversee the proper, efficient, and profitable functioning of the Front Office.
Maximize room revenue and occupancy by controlling rates and availability; analyze rate discrepancy reports to support room revenue control.
Clarify Front Office personnel duties and responsibilities, maintain logical workflows, and ensure appropriate staffing.
Prepare annual departmental operating, capital expenditure, and manpower budgets; analyze and control departmental costs to meet budget.
Perform personnel and training functions, including hiring, performance appraisals, counseling, coaching, training, and disciplinary action.
Maintain staff hygiene, behavior, grooming, and service standards; ensure employees are attentive, helpful, and courteous.
Attend daily morning briefings, management meetings, weekly staff meetings, monthly all-employee meetings, and other required functions; provide training on a rotational basis.
Handle guest complaints and comments tactfully, monitor VIPs and special guests, and focus Guest Services on guest service scores.
Participate in the required Manager on Duty program as scheduled.
Develop a manager assigned by the Corporate Office, sign off on competencies, and assist with placement.
Ensure end-of-month report deadlines are met, including Central Reservations, Market Segment, AAdvantage, and travel agent check registers.
Maintain professional working relationships and open communication with managers, employees, and other departments; work with accounting on follow-up items.
Operate the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
Monitor proper operation of the PBX console and ensure employees follow company standard operating procedures for its use.
Monitor reservations and ensure company courtesy and upselling techniques are followed; obtain required information when taking room reservations.
Greet and welcome guests at the Front Desk according to company procedures.
Implement company policies, house rules, and service philosophy; enforce hotel credit policies.
Ensure accurate cash handling at the Front Desk.
Maintain required Front Office parts and stationery supplies.
Review daily Front Office work and activity reports generated by Night Audit, as well as the Front Office logbook and Guest Request log.
Maintain familiarity with corporate-sponsored programs and their standards and procedures.
Maintain regular attendance and comply with company standards, regulations, dress code, and grooming requirements.
Perform other duties as required.