Director of Rooms

Schulte Hospitality Group • Orlando, FL

3d

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Director of Rooms to lead rooms operations. The role supports the company’s service culture by prioritizing the needs of internal and external stakeholders and helping deliver an inclusive, employee-focused guest experience. The Director of Rooms manages financial planning, Front Desk and Housekeeping operations, staff development, guest relations, and compliance with applicable regulations. The position also coordinates with maintenance and external contractors and suppliers to support hotel operations.

Requirements

• Previous experience in Front Office and Housekeeping operations as a Director or above at a hotel of similar size and type.
• A Bachelor’s degree in Hospitality Management or Business, or equivalent experience; equivalent experience is stated as required.
• Ability to communicate effectively verbally and in writing.
• Demonstrated ability to lead a team.
• Excellent attention to detail.
• Financial savvy.
• Proficiency in Microsoft Office products.

Nice To Haves

• Bachelor’s degree in Hospitality Management or Business is preferred.
• High level of experience with OnQ, Hilton systems, and Alice is preferred.

Responsibilities

• Manage the rooms budget and financial plan.
• Forecast room revenue and operating expenses accurately.
• Maintain statistical and financial records.
• Plan strategic Front Desk and Housekeeping operations.
• Set and achieve rooms goals and incentives.
• Recruit, train, and mentor staff.
• Plan work schedules for individuals and teams.
• Engage proactively with guests.
• Resolve customer complaints and comments successfully.
• Ensure events and conferences run professionally and meet hotel clients’ expectations.
• Partner with maintenance on repairs.
• Maintain professional relationships with contractors and suppliers.
• Inspect rooms and services.
• Ensure compliance with licensing laws, health and safety requirements, and other statutory regulations.
• Work with colleagues to deliver inspirational service to guests and associates.

Benefits

• Daily Pay, allowing associates to get paid today for work today.
• Free telemedicine and virtual mental health care access for all associates starting day one.
• Multiple health insurance and life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates in accordance with company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director