Director of Rooms

EOS • San Francisco, CA

8d

About The Position

The Director of Rooms oversees daily hotel operations to support exceptional guest experiences, operational efficiency, and financial objectives. The role leads and coordinates Front Office, Housekeeping, Food & Beverage, Engineering, and other operational departments, while maintaining brand standards and fostering teamwork, accountability, and service excellence. The Director of Rooms is a key leader in guest satisfaction, employee engagement, revenue growth, and overall hotel performance.

The position manages daily operations, monitors compliance with company policies and brand standards, resolves guest concerns, and maintains cleanliness, safety, and operational readiness. It leads guest-satisfaction improvement efforts, develops managers and supervisors, supports budgeting and financial performance, and collaborates with Sales and Revenue Management on occupancy, revenue, market share, and profitability.

The Barnes San Francisco, Tapestry Collection by Hilton, is a boutique hotel near Union Square in a historic building with contemporary Italian-inspired decor. It is part of EOS Hospitality Group.

Requirements

• Bachelor's degree; equivalent hotel management experience may be substituted for education.
• Minimum 3–5 years of hotel management experience.
• Previous leadership experience in Front Office, Rooms Division, or Hotel Operations.
• Strong leadership and team development abilities.
• Excellent communication and interpersonal skills.
• Exceptional guest service orientation.
• Financial acumen and budget management experience.
• Conflict resolution and problem-solving skills.
• Strong organizational and time-management capabilities.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Proficiency with hotel PMS systems such as Opera, OnQ, or similar.
• Knowledge of Microsoft Office Suite.
• Familiarity with labor management and scheduling software.
• Experience with guest satisfaction and reputation management platforms.

Nice To Haves

• Experience in a full-service or lifestyle hotel.

Responsibilities

• Manage and direct daily hotel operations to ensure seamless service delivery.
• Support Food & Beverage operations.
• Monitor departments for compliance with company policies, procedures, and brand standards.
• Conduct daily operations meetings and communicate business objectives.
• Resolve guest concerns promptly and support service recovery.
• Maintain cleanliness, safety, and operational readiness throughout the property.
• Lead by example in delivering exceptional customer service.
• Monitor guest feedback across Medallia, guest satisfaction surveys, TripAdvisor, Google Reviews, and other platforms.
• Develop and implement action plans to improve guest satisfaction scores.
• Engage with guests to build relationships and enhance their experience.
• Recruit, train, mentor, and develop department managers and supervisors.
• Conduct performance evaluations and coaching sessions.
• Foster an inclusive work environment that supports employee engagement and retention.
• Support succession planning and talent development programs.
• Assist in developing and managing annual budgets.
• Monitor labor costs and productivity benchmarks.
• Analyze financial reports, forecasts, and operational performance metrics.
• Identify opportunities to maximize revenue and control expenses.
• Align departmental goals with hotel profitability targets.
• Ensure compliance with local, state, and federal regulations and company policies.
• Maintain OSHA, fire life safety, and workplace safety standards.
• Lead emergency preparedness and response procedures.
• Collaborate with Sales and Revenue Management to maximize occupancy and revenue.
• Monitor ADR, RevPAR, occupancy, labor productivity, and guest satisfaction metrics.
• Support strategic initiatives to increase market share and profitability.

Benefits

• Tiered medical plans through Cigna or Kaiser, including chiropractic and acupuncture plans.
• Long-term disability.
• Tiered PPO dental plans.
• Voluntary supplemental medical plans.
• Vision coverage.
• Paid holidays.
• Employee Assistance Program.
• PTO and sick pay.
• Flexible Spending Account (FSA).
• 401(k) matching program.
• Life and AD&D insurance.
• Pre-tax commuter and parking benefits.
• EOS employee rates, plus 50% off Food & Beverage and Retail.
• Hilton discounted room rates.
• Employee job referral program.
• Employee recognition programs and appreciation events.

What This Job Offers

• Job Type: Full-time
• Career Level: Director