Front Desk Supervisor - Hilton Austin

Waldorf Astoria Kuwait • Austin, TX

1d

About The Position

The Front Desk Supervisor leads daily front office operations at Hilton Austin, helping ensure smooth check-ins and check-outs and memorable guest service. The role guides and supports front office team members, coordinates daily work and schedules, addresses guest concerns, and monitors lobby traffic to maintain efficient service.

Requirements

• Demonstrate a passion for hospitality and spreading its light and warmth.
• Act with integrity and do the right thing.
• Inspire others through leadership.
• Value teamwork and take ownership and accountability.
• Bring urgency and discipline to each moment.

Responsibilities

• Supervise front office team members in completing front office procedures and delivering smooth check-ins, check-outs, and guest service.
• Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in-the-moment feedback.
• Respond directly to guest inquiries and concerns, and support team members with complex or escalated issues.
• Monitor lobby guest traffic and adjust team coverage in real time to maintain service efficiency.

Benefits

• 110 nights of discounted travel, with room rates as low as $40 per night through the Go Hilton travel program.
• Employee stock purchase program with a 15% discount on Hilton shares.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support for practical and emotional care.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including medical, dental, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed