Front Desk Supervisor - Hilton Westshore

Remington Hospitality • Tampa, FL

5d • Onsite

About The Position

The Front Desk Supervisor oversees front office staffing and operations, including interviewing, hiring, supervising, training, and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff, and PBX operators. The supervisor must understand the roles and duties of Front Office staff and be prepared to perform those duties as needed.

The role includes operating the MICROS system and managing daily and occasional front-office transactions, checking AM and PM discrepancy reports, and coordinating with Housekeeping and Engineering regarding guest rooms, requests, and maintenance needs. The supervisor also greets guests, handles check-ins and check-outs, answers questions, and assists guests professionally.

This is an in-office role in a standard office environment. The position may require varying schedules, including nights, weekends, and holidays. Physical requirements include extended periods of sitting and computer work, occasional standing and walking, frequent keyboarding and other fine motor tasks, and the ability to lift or move 10–25 pounds as needed. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Requirements

• Ability to calmly work with high-demand situations and/or upset guests.
• High work ethic and self-initiative.
• Ability to work varying schedules, which may include nights, weekends, and holidays.
• Ability to work in a standard office environment.
• Ability to sit at a desk and work on a computer for prolonged periods (6–8 hours a day).
• Ability to stand and walk occasionally throughout the workday.
• Frequent fine motor skills, including keyboarding, typing, using a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to occasionally stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed.
• Visual ability to read computer screens and printed materials, maintain close visual focus for extended periods, and differentiate colors for certain roles.
• Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Nice To Haves

• PEP experience preferred.
• Enjoy working as part of a team that provides great experiences for guests.

Responsibilities

• Ensure appropriate staffing levels for front office associates.
• Interview, hire, supervise, train, and schedule front desk agents, front office supervisors, guest service aides/bell staff, concierge staff, and PBX operators.
• Understand Front Office staff roles and duties and perform them as needed.
• Operate the MICROS system accurately, including daily and infrequent transactions.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering about guest rooms, guest requests, and maintenance needs.
• Process guest requests efficiently and direct them to the appropriate departments.
• Greet guests and communicate cordially and professionally.
• Check guests in and out promptly, answer questions, and assist with their needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed