Front Desk Supervisor - Fairfield by Marriott - Burlington

Merete Hotel Management•Burlington, WA

3d•$19 - $22•Onsite

About The Position

The Front Desk Supervisor accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, maintaining records of occupied rooms and guest accounts, making and confirming reservations, presenting statements, and collecting payments. The role also supports the training and development of Front Desk Agents and helps ensure prompt, courteous guest service and effective front desk operations.

Requirements

High school graduate or GED equivalent.
Prior cash-handling experience.
Prior customer-service experience.
Experience working with computers and operating keyboards.
Must pass a criminal background check.
Regular and reliable attendance and punctuality.
Ability to perform frequent repetitive stooping, twisting, and crouching.
Ability to lift or carry up to 20 pounds occasionally and an average of 5 pounds frequently.
Ability to push or pull up to 20 pounds occasionally and an average of 5 pounds frequently.

Responsibilities

Register guests and assign them to appropriate accommodations upon arrival.
Make, change, or cancel reservations at guests’ request.
Assist guests with problems and requests.
Assist in training and developing new Front Desk Agents.
Verify agents’ work and daily drops.
Call other hotels in the area to check room status.
Monitor guest-count status.
Update information in the computer system as needed.
Communicate with other departments to fulfill guest needs.
Answer telephones.
Keep keys in secure areas.
Attend mandatory meetings.
Report unsafe conditions immediately.
Apply the company handbook and employment and labor laws fairly and equitably.
Keep the work area neat and organized.
Complete other duties assigned by the manager, including cross-training.
Maintain regular, reliable attendance and punctuality.
Treat others respectfully and behave positively and productively to encourage teamwork.
Check guests in and out accurately and effectively.
Provide prompt and courteous service to support excellent guest experiences.
Act professionally and courteously toward guests and team members.
Manage time effectively, including planning, prioritizing, and delegating.
Communicate effectively, verbally and in writing, with guests, team members, and management.
Follow safety procedures and applicable policies and procedures while striving to improve operating standards.