Front Desk Host

Schulte Companies • Scottsdale, AZ

1d

About The Position

Schulte Hospitality Group is seeking a service-oriented Front Desk Host to support hotel guests and uphold the company’s hospitality-focused service culture. The role welcomes arriving guests, helps prepare for arrivals, escorts and checks in VIPs, responds to telephone calls and guest inquiries, and supports an organized, clean front desk and lobby. It also involves following check-in and check-out procedures, safeguarding guest personal information, and handling cash accurately. Other duties may be assigned to meet business objectives.

Requirements

• At least one year of experience in front desk operations.
• In-depth knowledge of hotel front desk operations.
• At least a high school education.
• Basic computer skills.
• Effective verbal and written communication skills.
• Ability to exceed the expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Greet arriving guests and provide personal recognition.
• Review daily arrival lists and assist with preparing and assembling welcome amenities.
• Escort VIPs to their rooms and check them in prior to arrival.
• Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
• Manage the issued bank, count it at the beginning and end of each shift, follow cash-drop procedures, and report cash overages or shortages to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Follow proper procedures when handling guest personal information.
• Follow check-in and check-out checklists and obtain required identification and payment from guests upon arrival.
• Respond promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay, allowing associates to get paid daily.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance options.
• Life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates in accordance with company policy.
• Holiday pay.
• Pet insurance.
• Employee assistance program.
• Discounts on event tickets, electronics, gym memberships, and more through the Schulte Savings Marketplace.
• Flexible work environment and opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED