Front Desk/Host

Dave & Buster's•Boise, ID

About The Position

The Front Desk/Host welcomes Guests and helps create a positive first impression of Dave & Buster’s. This role guides Guests through retail, game rental, and dining experiences, manages the flow of Guests at the entrance, and supports a welcoming, organized, and efficient environment. The position also processes payments and To Go orders, assists with merchandise sales where applicable, and coordinates with Guests, Team Members, and Managers to address needs and concerns. The role works in a noisy, fast-paced environment and requires frequent Guest interaction, clear communication, and a friendly, professional appearance. Team Members may work days, nights, and/or weekends as required. The position requires standing or walking for the full shift and may involve lifting and carrying up to 30 pounds.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English.
Must be able to clearly communicate greetings, requests for assistance, and farewells to Guests.
Must communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
Must be friendly and able to smile frequently.
Must be able to respond calmly to dissatisfied Guests and bring issues to a Manager’s attention.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand or walk for 100% of the shift.
Must be able to reach, bend, and stoop frequently.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to work days, nights, and/or weekends as required.

Nice To Haves

Restaurant, retail, or cashier experience is preferred but not required.

Responsibilities

Greet Guests upon arrival and provide a friendly, enthusiastic welcome; bid Guests farewell and invite them to return.
Guide Guests through retail, game rental, and dining experiences, including coordinating game rentals, merchandise sales, and telephone inquiries.
Manage the flow of Guests from the front doors, help with Guest needs, communicate wait times, and direct Guests as needed.
Scout open tables, bus and clean tables as needed, and rotate seating according to guidelines to support fair and balanced seating and timely table turns.
Deliver silverware to Guests as they are seated.
Prepare the station for shifts by stocking supplies such as menus, silverware, Power cards, and gift cards; check and maintain cleanliness and organization.
Ensure menus are stocked, clean, and maintained; check and restock necessary supplies and bring areas up to standard.
Discuss problem areas with the Manager and promptly report significant problems or unusual matters, taking corrective action or suggesting alternatives when appropriate.
Notify the Manager when a Guest appears unhappy and respond calmly to dissatisfied Guests, bringing issues to the Manager’s attention.
Conduct merchandise inventory during and after shifts, if applicable.
Process Guest transactions efficiently and accurately, including timely bill calculations, reconciliation of monies from assigned banks, and To Go orders.
Sell merchandise from the Front Desk, if applicable.
Maintain a cooperative and harmonious working relationship with other Team Members and assist them as needed or as business requires.
Maintain a neat, clean, and professional appearance in accordance with dress guidelines.