Front Desk/Host

Dave & Buster's Inc.•Irvine, CA

11d•$17 - $20

About The Position

The Front Desk/Host welcomes Guests and helps create a positive first impression at Dave & Buster’s. The role guides Guests through retail, game rental, and dining experiences, coordinating front-door flow, wait times, seating, transactions, and assistance. It also helps maintain a stocked, clean, and organized front desk and host station, supports other Team Members, and communicates Guest concerns or other significant issues to a Manager.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English.
Must communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
Must be able to clearly deliver greetings, requests for assistance, and farewells to Guests.
Must be able to respond calmly to dissatisfied Guests and bring issues to a Manager’s attention.
Must follow dress guidelines and maintain a neat, clean, and professional appearance.
Restaurant, retail, or cashier experience is preferred but not required.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move around the facility, stand for long periods, and walk or stand for 100% of the shift.
Must be able to reach, bend, and stoop frequently.
Must be able to work days, nights, and/or weekends as required.

Nice To Haves

Restaurant, retail, or cashier experience.

Responsibilities

Welcome Guests with a positive attitude and enthusiasm; greet them on arrival and bid them farewell when they leave.
Coordinate game rentals, merchandise sales, telephone calls, and Guest needs at the front desk.
Manage the flow of Guests at the front doors, direct them as needed, and communicate wait-time information to Guests, Team Members, and Managers.
Scout open tables, bus and clean tables as needed, and rotate seating according to guidelines to support table turns and fairness.
Deliver silverware to Guests as they are seated.
Prepare the station for shifts by stocking supplies such as menus, silverware, Power cards, and gift cards.
Review and maintain the cleanliness and organization of the Front Desk and Host station; ensure menus and other necessary supplies are clean, stocked, and maintained.
Conduct merchandise inventory during and after shifts, if applicable.
Process bill transactions accurately and promptly, reconcile monies from assigned banks, and complete accurate To Go order transactions.
Sell merchandise from the Front Desk, if applicable.
Check that Guests are satisfied, invite them to return, and notify a Manager about Guests who appear unhappy.
Keep the immediate supervisor informed about problems or unusual matters and take corrective action where appropriate or suggest alternatives.
Maintain a cooperative working relationship with other Team Members and assist them as needed or as business dictates.