Front Desk/Host

Dave & Buster's•Niles, OH

About The Position

The Front Desk/Host welcomes Guests and helps ensure their initial impression of Dave & Buster’s is positive. This role guides Guests through retail, game rental, and dining experiences while supporting a fun and welcoming environment. Front Desk/Hosts greet and assist Guests, coordinate seating and wait times, process transactions, and help maintain the cleanliness, organization, and stocking of the front desk and host station. They work cooperatively with other Team Members and notify a Manager about problems or unhappy Guests.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English, including giving clear greetings, requests for assistance, and farewells.
Must communicate effectively with multiple Guests and generate enthusiasm for Dave & Buster’s.
Must respond calmly to dissatisfied Guests and bring issues to a Manager’s attention.
Must be friendly and able to smile frequently.
Restaurant, retail, or cashier experience is preferred but not required.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility, stand for long periods, and walk or stand for 100% of the shift.
Must be able to reach, bend, and stoop frequently.
Must be available to work days, nights, and/or weekends as required.
Must be able to work in a noisy, fast-paced environment with distracting conditions.

Nice To Haves

Restaurant, retail, or cashier experience.

Responsibilities

Welcome Guests with a positive attitude and enthusiasm; greet them upon arrival and bid them farewell when they leave.
Coordinate game rentals, merchandise sales, and telephone activity.
Prepare the station for each shift by stocking supplies such as menus, silverware, Power cards, and gift cards.
Check cleanliness and organization of the Front Desk and Host station; ensure menus and other supplies are clean, maintained, and restocked.
Conduct merchandise inventory during and after shifts, if applicable.
Maintain cooperative working relationships with Team Members and assist them as needed or as business dictates.
Notify a Manager about problems, unusual matters, or Guests who appear unhappy; take corrective action or suggest alternatives when appropriate.
Scout for open tables, bus and clean tables as needed, and rotate seating fairly according to guidelines.
Manage the flow of Guests entering the facility, direct them as needed, and communicate wait times and other information to Guests, Team Members, and Managers.
Deliver silverware to seated Guests.
Calculate bill transactions accurately and on time, process Guest transactions, and reconcile monies from assigned banks.
Complete and verify transactions for To Go orders.
Sell merchandise from the Front Desk, if applicable.
Ensure Guests are satisfied and invite them to return.
Follow dress guidelines and maintain a neat, clean, and professional appearance.