Front Desk/Host

Dave & Buster's Inc.•Boise, ID

2d•$7 - $16

About The Position

The Front Desk/Host welcomes Guests and helps create a positive first impression at Dave & Buster’s. The role guides Guests through retail, game rental, and dining experiences while coordinating front-desk activities, managing the flow of arriving Guests, and supporting a friendly and efficient environment. Team Members may also assist with seating, transactions, merchandise, and To Go orders, as well as help other Team Members as business requires. The position requires effective communication with Guests and coworkers, a welcoming and professional demeanor, and the ability to respond calmly to dissatisfied Guests and bring concerns to a Manager. Team Members must be able to work in a noisy, fast-paced environment and meet the physical demands of standing and walking throughout the shift, lifting and carrying up to 30 pounds, and frequently reaching, bending, and stooping. Work may include days, nights, and weekends as required.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English.
Must be able to communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
Must be able to clearly articulate greetings, requests for assistance, and farewells to Guests.
Must be able to respond calmly to dissatisfied Guests and bring issues to the Manager’s attention.
Must maintain a neat, clean, and professional appearance in accordance with dress guidelines.
Must be able to work days, nights, and/or weekends as required.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility, stand for long periods, walk or stand for the full shift, and reach, bend, and stoop frequently.
Must be able to work in a noisy, fast-paced environment with distracting conditions.

Nice To Haves

Restaurant, retail, or cashier experience is preferred but not required.

Responsibilities

Greet Guests warmly upon arrival and farewell them when they leave, checking that their experience was satisfactory and inviting them to return.
Coordinate Guest needs related to game rentals, merchandise sales, telephones, and dining experiences.
Keep the immediate supervisor informed about problems or unusual matters and take corrective action or suggest alternatives when appropriate.
Prepare the area for each shift by stocking supplies such as menus, silverware, Power cards, and gift cards.
Review and maintain the cleanliness and organization of the Front Desk and Host station, including cleaning and stocking menus and restocking supplies.
Bring assigned areas up to standard and discuss problem areas with the Manager.
Conduct merchandise inventory during and after shifts when applicable.
Maintain cooperative working relationships with other Team Members and assist them as needed or as business requires.
Notify the Manager when a Guest appears unhappy.
Help manage seating and table turns by identifying open tables and bussing and cleaning tables as needed.
Rotate seating according to guidelines to ensure fairness and balance in dining areas.
Manage the flow of Guests from the front doors, assist them with their needs, and direct them as appropriate.
Manage wait times and communicate relevant information to Guests, Team Members, and Managers.
Deliver silverware to Guests as they are seated.
Process Guest transactions efficiently and accurately, including timely bill calculations and reconciliation of monies from assigned banks.
Complete accurate To Go order transactions.
Sell merchandise from the Front Desk when applicable.