Front Desk/Host

Dave & Buster's•Irvine, CA

10d

About The Position

The Front Desk/Host welcomes Guests and helps create a positive first impression at Dave & Buster’s. The role guides Guests through retail, game rental, and dining experiences, manages the flow of arrivals and wait times, and supports smooth, friendly service throughout the visit. Team Members also handle transactions, assist with table turnover, maintain the Front Desk and Host station, and coordinate with coworkers and managers.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English, including clearly greeting Guests, requesting assistance, and saying farewell.
Must communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
Must be able to respond calmly to dissatisfied Guests and bring issues to a Manager’s attention.
Must work days, nights, and/or weekends as required.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility, stand for long periods, walk or stand for 100% of the shift, and reach, bend, and stoop frequently.
Restaurant, retail, or cashier experience is preferred but not required.

Nice To Haves

Restaurant, retail, or cashier experience.

Responsibilities

Welcome Guests with a positive attitude, assist them with their needs, and bid them farewell while inviting them to return.
Coordinate game rentals, merchandise sales, and telephone inquiries.
Prepare the station for each shift by stocking and maintaining menus, silverware, Power cards, gift cards, and other supplies.
Review and maintain the cleanliness and organization of the Front Desk and Host station; identify and discuss problem areas with a Manager.
Conduct merchandise inventory during and after shifts, if applicable.
Keep the immediate supervisor informed of problems or unusual matters and take corrective action or suggest alternatives when appropriate.
Notify a Manager when a Guest appears unhappy and respond calmly to dissatisfied Guests.
Assist other Team Members as needed and maintain a cooperative working relationship.
Support table turnover by identifying open tables and bussing and cleaning tables as necessary.
Rotate seating according to guidelines to ensure fairness and balance in dining areas.
Manage the flow of Guests from the front doors, communicate wait times, and direct Guests as needed.
Deliver silverware to Guests as they are seated.
Greet and assist Guests while processing transactions; calculate bills accurately and reconcile money from assigned banks.
Complete To Go order transactions and ensure order accuracy.
Sell merchandise from the Front Desk, if applicable.
Follow dress guidelines and maintain a neat, clean, professional appearance.