Front Desk/Host

Dave & Buster's Inc.•Westbury, NY

12d•$17 - $19

About The Position

The Front Desk/Host ensures Guests have a positive and welcoming first impression of Dave & Buster’s. This role communicates with Guests and guides them through retail, game rental, and dining experiences. It delivers a fun Guest experience by greeting and assisting Guests, coordinating front-desk activities, managing seating and wait times, processing transactions, and supporting the team. The position calls for a friendly, enthusiastic communicator who can respond calmly to dissatisfied Guests and bring concerns to a Manager’s attention. Restaurant, retail, or cashier experience is preferred but not required. Candidates must be at least 16 years of age and able to read and communicate in English. The work involves a noisy, fast-paced environment and may require working days, nights, and/or weekends. Salary range: 17–18.5.

Requirements

Must be at least 16 years of age.
Must demonstrate the ability to read and communicate in English, including clear greetings, requests for assistance, and farewells to Guests.
Must communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
Must be friendly and able to smile frequently.
Must be skilled at calmly responding to dissatisfied Guests and calling issues to a Manager’s attention.
Must be able to work days, nights, and/or weekends as required.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods; walking or standing is required for 100% of the shift.
Must be able to reach, bend, and stoop frequently.
Restaurant, retail, or cashier experience is preferred but not required.

Nice To Haves

Restaurant, retail, or cashier experience.

Responsibilities

Greet Guests warmly on arrival, assist them efficiently, and bid them farewell while checking that their experience was satisfactory and inviting them to return.
Coordinate game rentals, merchandise sales, telephone calls, and other front-desk needs.
Keep the supervisor informed of problems or unusual matters and take corrective action when appropriate or suggest alternatives.
Prepare the station for shifts by stocking supplies such as menus, silverware, Power cards, and gift cards; maintain cleanliness and organization of the station and menus.
Check and restock supplies, bring areas up to standard, and discuss problem areas with the Manager.
Conduct merchandise inventory during or after a shift, if applicable.
Maintain cooperative and productive working relationships with other Team Members and assist them as needed or as business dictates.
Notify a Manager about Guests who appear unhappy and calmly address dissatisfied Guests while bringing issues to the Manager’s attention.
Support table-turn timing by identifying open tables and bussing and cleaning tables as needed.
Rotate seating according to guidelines to ensure fairness and balance in dining areas.
Manage the flow of Guests from the front doors, directing them and helping with their needs.
Manage wait times and communicate relevant information to Guests, Team Members, and Managers.
Deliver silverware as Guests are seated.
Greet and assist Guests while processing transactions; make timely and accurate bill calculations and reconcile monies from assigned banks.
Complete accurate transactions for To Go orders.
Sell merchandise from the Front Desk, if applicable.
Maintain a neat, clean, and professional appearance in accordance with dress guidelines.