Front Desk Host

Schulte Hospitality Group • Scottsdale, AZ

7h

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to provide front desk service in a hospitality environment. The role focuses on welcoming guests, supporting arrivals and departures, responding to guest needs, and maintaining an organized front desk while following company procedures for cash handling and guest personal information. The position is part of a service-focused organization that emphasizes hospitality, respect, authenticity, and the needs of internal and external stakeholders.

Requirements

• At least one year of experience in Front Desk Operations.
• In-depth knowledge of hotel front desk operations.
• At least a high school education.
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed the expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Greet arriving guests and provide personal recognition.
• Review daily arrival lists and help prepare and assemble welcome amenities.
• Escort VIPs to their rooms and check them in before arrival.
• Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
• Manage the issued bank, count it at the beginning and end of the shift, make cash drops according to procedures, and report cash overages or shortages to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Follow proper procedures when handling guest personal information (PPI) data.
• Follow the check-in and check-out checklist, and obtain required identification documents and payment upon guest arrival.
• Attend promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay, allowing associates to get paid daily.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance and life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates, according to company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Discounts through the Schulte Savings Marketplace on event tickets, electronics, gym memberships, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED