Front Desk Agent - Part Time
About The Position
The Front Desk Agent works at Omni New Haven Hotel, a downtown New Haven hotel near Yale University. The role involves learning and following front desk procedures and policies, understanding guest scenarios and hotel facilities, and becoming familiar with the technical equipment used at the Front Desk. The agent is also expected to understand how hotel departments interact and assist Guest Services during peak periods and with incoming calls as needed. The position may include other special duties assigned by management and working with the Front Office Manager to complete the daily shift checklist consistently.
Requirements
- Familiarity with check-in, check-out, and reservation procedures and policies.
- Familiarity with guest scenarios, hotel facilities, and the interrelationship between hotel departments.
- Familiarity with Front Desk technical equipment.
- Familiarity with Guest Services and PBX functions.
Responsibilities
- Follow check-in procedures and policies.
- Follow check-out procedures and policies.
- Follow reservation procedures and policies.
- Become familiar with guest scenarios.
- Learn and use technical equipment related to the Front Desk.
- Become familiar with all hotel facilities and the interrelationship between departments.
- Assist Guest Services during peak times.
- Assist with incoming calls using PBX functions.
- Accept other special duties as required by management.
- Work with the Front Office Manager to ensure consistent completion of the daily shift checklist.
Benefits
- Tuition reimbursement
- Competitive benefits
- Development programs
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
