Part-Time AM Front Desk Agent-Weekdays
Four Points by Sheraton•Farmington Hills, MI
•$16 - $18
About The Position
The Hotel Front Desk Agent provides exceptional guest service and helps ensure a welcoming and efficient hotel experience. The role involves hotel front desk operations in a fast-paced hospitality environment and requires strong communication, problem-solving, and multitasking skills. The agent is expected to represent the hotel positively, maintain professionalism and guest privacy, and consistently deliver outstanding customer service. This position contributes to memorable guest experiences and the hotel's reputation for quality and hospitality.
Requirements
- Previous hotel front desk or hospitality experience.
- Strong customer service and interpersonal skills.
- Excellent verbal and written communication abilities.
- Knowledge of hotel reservation and property management systems (PMS).
- Ability to handle multiple tasks while maintaining attention to detail.
- Strong problem-solving and conflict-resolution skills.
- Ability to work independently and as part of a team.
- Dependable, professional, organized, and detail-oriented.
- Flexible availability, including weekends and holidays, as required.
Responsibilities
- Welcome guests with a friendly, professional, and positive attitude.
- Manage guest check-ins and check-outs efficiently and accurately.
- Process reservations, cancellations, room assignments, and modifications.
- Answer phone calls, respond to emails, and assist guests with inquiries.
- Handle guest complaints, concerns, and special requests professionally and urgently.
- Maintain accurate guest records and billing information, and process payment transactions.
- Process cash, credit card, and other payments while balancing accounts as needed.
- Communicate with housekeeping, maintenance, and management to support guest satisfaction.
- Monitor room availability, occupancy, and reservation information.
- Provide information about hotel amenities, services, and local attractions.
- Maintain a clean, organized, and professional front desk area.
- Follow hotel policies, safety procedures, and customer service standards.
- Identify opportunities to improve the guest experience and encourage repeat business.
- Represent the hotel positively, protect guest privacy, and maintain high standards of professionalism.
Benefits
- Paid time off
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
