Front Desk Coord CLIN

Healthpro Heritage, LLC•Jacksonville, NC

About The Position

HealthPRO Pediatrics is seeking a friendly, organized, and dependable Front Desk Coordinator for its pediatric ABA clinic in Jacksonville, North Carolina. This full-time role is suited to someone who enjoys working with children and families, thrives in a fast-paced environment, and takes pride in creating a welcoming experience for patients and visitors. The coordinator supports clinic operations and patient access, including check-in, payment collection, phone coverage, scheduling, new-patient intake, referral tracking, paperwork, office supply ordering, and end-of-day reporting. The role is part of a collaborative pediatric therapy team and offers opportunities for professional growth and development. The position pays $20 per hour and is eligible for full-time benefits.

Requirements

High school equivalent or higher.
At least one year of administrative experience.
Proficiency in Microsoft Word, Excel, and Publisher.
Ability to multitask.
Efficient problem-solving skills.
Excellent organizational and time-management skills.
Exceptional communication skills.

Responsibilities

Check in patients and collect copays and payments, including following up on credit card errors.
Manage primary phone coverage and handle cancellations, rescheduling, and no-shows.
Cancel and reschedule appointments when therapists are sick and manage therapist PTO coverage.
Conduct new-patient intakes, track referrals, and enter new patients.
Call and email patients regarding evaluation consents and medical history; follow up to confirm patients understand their financial responsibility and attempt to collect a credit card in advance.
Scan paperwork from evaluations and new patients, or delegate scanning to aides.
Order PPE and office supplies.
Manage ongoing scheduling and scheduling changes, and monitor the waitlist and scheduling-in-progress cases.
Follow up on referrals in a timely manner and update them in KEAP.
Monitor the cancellation log and schedule openings to fill them with rescheduled appointments and pop-ins.
Prepare end-of-day reports, including the Cancellation Report, Appointment Summary Report, Credit Card Transaction History, Unpaid Copays, and Patient Fall-Off Report.