Hampton Inn & Suites Dallas Richardson - Front Desk Supervisor
Aimbridge Hospitality•Richardson, TX
•Onsite
About The Position
The Front Desk Supervisor leads the front desk team and helps ensure guests feel welcomed and valued. The role supports smooth check-ins and check-outs, handles reservations and VIP requests, and responds to guest concerns. It also oversees front desk operations, including logs, messages, and packages; supports room revenue through attention to rates, packages, and promotions; and trains associates while maintaining safety and service standards.
Requirements
- High school diploma or equivalent required.
- At least 2 to 3 years of progressive experience in a hotel or related field required.
- Valid driver's license required.
- May need to comply with certification requirements, which may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
Nice To Haves
- College coursework in a related field is helpful.
- Previous supervisory experience preferred.
Responsibilities
- Greet guests warmly and facilitate smooth check-ins and check-outs.
- Handle reservations and VIP requests and help ensure a positive guest experience.
- Track logs and manage messages and packages professionally and efficiently.
- Stay informed about rates, packages, and promotions and help increase room revenue while providing value to guests.
- Build and communicate with the front desk team, train new associates, and address guest concerns and workplace issues.
- Keep safety and service standards at the forefront of front desk operations.
Benefits
- Medical, dental, and vision coverage.
- Short-term and long-term disability income coverage.
- Term life and AD&D insurance.
- Paid time off.
- Employee Assistance Program.
- 401(k) retirement plan.
- Daily Pay offering.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
