Night Front Desk Agent - Yellowstone National Park
About The Position
The Night Front Desk Agent supports the day-to-day administrative functions of lodging operations in Yellowstone National Park. Agents check guests into hotel rooms during overnight hours, provide customer service, and serve as knowledgeable resources about the park. The role includes handling reservations, guest accounts and payments, telephone inquiries, and front-office reporting, as well as responding to guest concerns and following safety procedures. This is a seasonal position running from April 2027 to October 2027, paying $17.50 per hour. Employee housing and on-site meals are available at low cost. The role also offers access to on-site facilities and services, recreation opportunities, park passes, discounts, and referral bonuses. Competitive benefit programs and services are available to eligible employees.
Requirements
- Ability to work night-shift hours, between approximately 9 p.m. and 8 a.m.
- Human-relations skills and an aptitude for public contact.
- Communication, sales, cash-handling, and computer skills.
- Knowledge of computer programs such as Microsoft Outlook.
- Ability to lift and carry up to 25 pounds.
- Ability to stand for eight to ten hours per shift.
- Ability to bend, stretch, and reach throughout shifts of up to eight to ten hours.
- Ability to work with required chemicals.
Responsibilities
- Resolve guest problems by understanding their viewpoint and taking necessary steps to ensure their satisfaction.
- Document guest problems and complaints using the correct forms and procedures.
- Make, confirm, assist with, and cancel reservations, including promoting and selling park activities.
- Register guests, receive and post payments, and finalize guest accounts at checkout.
- Offer guests Yellowstone Forever donations, environmental programs, and open account cards during check-in.
- Follow cash-handling procedures accurately and secure the bank at all times.
- Post charges to guest accounts for services and purchases.
- Balance receipts and postings for work performed during the shift.
- Answer telephones within three rings using appropriate greetings and telephone etiquette.
- Learn and perform emergency and safety procedures.
- Print necessary Front Office reports.
- Perform other duties as assigned by the Front Desk Manager.
Benefits
- Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) available at low cost.
- Free on-site laundry facility.
- Wi-Fi and utilities included.
- Free Yellowstone and Grand Teton National Park pass.
- Employee Recreation Program, including recreation centers, athletics, gear rentals, seminars, van trips, and hiking.
- Access to discounted services at Yellowstone Medical Clinics operated by STGi.
- Retail, lodging, and travel discounts.
- $350 Referral Bonus Program.
- Competitive benefit programs and services for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
