Front Desk Agent - Yellowstone National Park

Internal Career Site • Yellowstone National Park, WY

18h • Onsite

About The Position

Front Desk Agents support day-to-day administrative functions at Yellowstone National Park. They check guests into hotel rooms, provide customer service, and serve as subject-matter experts on the park. The role includes guest reservations, account and payment processing, telephone support, and resolving guest concerns.

Requirements

• Human relations skills and a personable approach to public contact.
• Previous management or supervisory experience.
• Knowledge of computer programs such as Microsoft Outlook.
• Communication, sales, cash-handling, and computer skills.
• Ability to lift and carry up to 30 pounds.
• Ability to make beds and bend, kneel, and stretch as needed.
• Ability to stand for long periods and walk up and down stairs and outdoors.

Responsibilities

• Resolve guest problems by understanding their perspective and taking necessary steps to ensure their satisfaction.
• Document guest problems and complaints using the correct forms and procedures.
• Make, confirm, assist with, and cancel reservations, including promoting and selling park activities.
• Register guests, receive and post payments, and finalize guest accounts at checkout.
• Offer Yellowstone Forever donations, environmental programs, and open account cards during check-in.
• Follow cash-handling procedures and keep the bank secure.
• Post charges to guest accounts for services and purchases.
• Balance receipts and postings for work performed during the shift.
• Answer telephones within three rings using correct greetings and telephone etiquette.
• Perform other duties as assigned by the Front Desk Manager.

Benefits

• Employee housing in dormitory-style accommodations and on-site cafeteria-style meals provided at low cost.
• Free on-site laundry facility, limited-bandwidth Wi-Fi, and utilities included.
• Free Yellowstone and Grand Teton National Park pass.
• Employee Recreation Program, including recreation centers, athletics, gear rentals, seminars, van trips, and hiking.
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Retail, lodging, and travel discounts.
• $350 referral bonus program.
• Competitive benefit programs and services for eligible employees.

What This Job Offers

• Education Level: No Education Listed