Front Desk Supervisor

SREE Hotels • Columbia, SC

1d • $0 - $40,000

About The Position

The Front Desk Supervisor assists the AGM and GM with overseeing daily front desk operations and ensuring efficient, smooth processes. The role includes training, mentoring, and motivating Front Desk Associates to deliver outstanding service. The supervisor works alongside associates to support guest registration, checkout, telephone service, and an overall guest experience consistent with Brand Standards and SREE Hotel guidelines. Employees work primarily indoors and must be able to use a computer and standard office equipment, communicate with customers by phone, and maintain composure when handling customer issues. The role requires the ability to walk and stand for extended periods, fluency in English, and the ability to speak, hear, read, and write. Work hours and days may vary as needed to meet business requirements. The job description notes that duties may extend beyond the listed responsibilities as needed.

Requirements

• High school diploma.
• 1–3 years of hotel experience working as a Front Desk Associate.
• Strong organizational skills and attention to detail.
• Friendly and customer-service-oriented disposition.
• Good interpersonal and problem-solving skills.
• Ability to work weekends.
• Flexibility to work first, second, and third shifts.
• Ability to use a computer and standard office equipment.
• Ability to talk to customers on the phone and maintain a calm demeanor when handling customer issues.
• Ability to walk and stand for long periods.
• Fluency in English, including the ability to speak, hear, read, and write.

Nice To Haves

• Post-secondary degree or certification in Hospitality Management.
• Previous supervisory experience.
• Experience using a hotel reservation system such as FOSSE or OnQ.

Responsibilities

• Work alongside front desk associates to ensure efficient guest registration, checkout, and telephone service, and that the guest experience meets Brand Standards and SREE Hotel guidelines.
• Provide value-added service by taking reasonable and possible steps to meet or exceed customer expectations.
• Work with the hotel AGM and GM to achieve and exceed guest satisfaction scores, addressing training or performance deficiencies promptly.
• Ensure required reports are created and published in a timely manner and are suitable for senior management and corporate officers.
• Supervise the training of Front Desk employees and motivate them to perform their jobs effectively.
• Control front desk cash transactions and maintain responsibility for a personal bank.
• Follow guest check-in and security procedures and report suspicious activity to the AGM and GM.
• Resolve customer issues, complaints, and problems promptly and efficiently to maintain customer satisfaction and quality service.
• Assist the GM and AGM with interviewing and selecting potential new hires in accordance with the company’s Equal Opportunity policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED