Guest Services - Front Desk Agent - Residence Inn, North Conway, NH

Lafrance Hospitality • Fryeburg, ME

10h

About The Position

Residence Inn by Marriott in North Conway, New Hampshire, is hiring a Front Desk Agent to welcome guests and provide professional, friendly service. The role includes checking guests in and out, handling payments and guest accounts, documenting and fulfilling special requests, answering calls, and resolving guest concerns. The position is offered full-time or part-time, with a flexible schedule that includes AM and PM shifts and requires weekend availability. Pay is $18 per hour. Hotel experience and FOSSE knowledge are a plus but are not required.

Requirements

• Customer service experience.
• Reliability.
• Attention to detail.
• Weekend availability.
• Hotel experience is a plus but is not required.
• FOSSE knowledge is a plus but is not required.

Nice To Haves

• Hotel experience.
• FOSSE knowledge.

Responsibilities

• Maintain a warm, welcoming, and professional demeanor when interacting with guests.
• Check guests in and out, ensure proper payment is received, record accurate information, and note and fulfill special requests.
• Answer the phone professionally and helpfully.
• Follow procedures for posting charges and settling guest accounts.
• Address and resolve guest problems to increase guest satisfaction.
• Know and follow emergency procedures and hotel policies.
• Be punctual for scheduled shifts.

Benefits

• DailyPay access to receive earnings on a preferred day.
• Referral bonus of up to $500.
• Health insurance for full-time employees.
• Dental insurance for full-time employees.
• Paid time off for full-time employees.
• 401(k) matching for full-time employees.
• Marriott hotel room discounts.
• Company-wide hotel room discount program.
• Referral bonus incentive.
• Retention bonus incentive.
• Annual review program.
• Room for growth.
• Paid training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed