Guest Services - Front Desk Agent - Residence Inn, North Conway, NH

Lafrance Hospitality • Bartlett, NH

10h

About The Position

Residence Inn by Marriott in North Conway, New Hampshire, is hiring a Front Desk Agent to welcome guests and provide professional, helpful service. The role involves checking guests in and out, handling payments and guest accounts, recording and fulfilling special requests, answering phone calls, and resolving guest concerns. The position offers full-time and part-time schedules with flexible AM and PM shifts; weekend availability is required. Pay is $18 per hour. Hotel experience is not required.

Requirements

• Customer service experience.
• Reliability.
• Attention to detail.
• Weekend availability.
• Hotel experience is not required.

Nice To Haves

• Hotel experience.
• FOSSE knowledge.

Responsibilities

• Maintain a warm, welcoming, and professional demeanor when interacting with guests.
• Check guests in and out; ensure proper payment is received, special requests are noted and fulfilled, and accurate information is recorded.
• Answer the phone in a professional and helpful manner.
• Follow procedures for posting charges and settling guest accounts.
• Address and resolve guest problems to increase guest satisfaction.
• Know emergency procedures and hotel policies.
• Be punctual for scheduled shifts.

Benefits

• DailyPay access to earnings on a preferred day.
• Referral bonus of up to $500 for successful referrals.
• Health insurance and dental insurance for full-time employees.
• Paid time off for full-time employees.
• 401(k) matching for full-time employees.
• Marriott hotel room discounts.
• Company-wide hotel room discount program.
• Retention bonus incentive.
• Annual review program.
• Room for growth.
• Paid training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed