Guest Services - Front Desk Agent - Residence Inn, North Conway, NH

Lafrance Hospitality•North Conway, NH

10h

About The Position

The Front Desk Agent is the welcoming point of contact for guests at the Residence Inn by Marriott in North Conway, New Hampshire. The role focuses on providing friendly, professional service and helping guests have a comfortable stay. Full-time and part-time positions are available, with flexible AM and PM shifts and weekend availability required. Pay is $18 per hour.

Requirements

Customer service experience.
Reliability.
Attention to detail.
Weekend availability.

Nice To Haves

Hotel experience is a plus but is not required.
FOSSE knowledge is a plus but is not required.

Responsibilities

Maintain a warm, welcoming, and professional demeanor when interacting with guests.
Check guests in and out; ensure proper payment is received, special requests are noted and fulfilled, and accurate information is recorded.
Answer the phone in a professional and helpful manner.
Follow procedures for posting charges and settling guest accounts.
Address and resolve guest problems effectively to increase guest satisfaction.
Know emergency procedures and hotel policies.
Be punctual for scheduled shifts.

Benefits

DailyPay, allowing employees to receive earnings on a preferred day.
Referral bonus incentive of up to $500 for referring someone who joins the team.
Health insurance for full-time employees.
Dental insurance for full-time employees.
Paid time off for full-time employees.
401(k) matching for full-time employees.
Marriott hotel room discounts.
Company-wide hotel room discount program.
Retention bonus incentive.
Annual review program.
Room for growth.
Paid training.