Front Desk Associate

Planet Fitness•West Mifflin, PA

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests while creating an exceptional Judgement Free member experience. The role welcomes people into the club, supports members with questions and concerns, and helps foster a clean, safe and welcoming environment. The associate also performs membership and retail transactions, promotes club offerings, and helps maintain equipment and facilities.

Requirements

Be at least 18 years of age.
Be willing to become CPR/AED certified; training is provided by Planet Fitness.
Have basic computer proficiency.
Be able to lift up to 75 pounds.
Be able to stand and move continually throughout the club during a shift.
Be able to communicate continually in person or by phone during a shift.
Be able to bend and twist to accomplish tasks.
Be able to work around toxic chemicals and frequently clean and sanitize equipment and facilities.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager when needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Make calls to prospective members, conduct tours and assess membership needs.
Execute retail transactions accurately and drive sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces and assigned areas.
Keep restrooms clean, sanitized, stocked and clutter-free by following the routine cleaning schedule.
Frequently walk all club areas to address safety, policy and cleanliness concerns.
Promptly address maintenance and facility concerns, such as broken or missing equipment, dispensers, leaky faucets and fixtures.