Front Desk Associate
About The Position
The Front Desk Associate assists hotel guests with check-in and check-out and supports them throughout their stay. The role uses the hotel’s electronic reservation system and other computer programs to maintain a seamless workflow, handles cash and credit card transactions securely and accurately, anticipates guest needs, and works with the team to provide a hospitable, approachable, and customer-focused environment. The position requires little to no travel outside the property and surrounding area and is physically demanding, involving extended periods of standing, sitting, walking, bending, lifting, and squatting.
Requirements
- Enjoy working with people and go above and beyond to meet guest needs.
- Work well with others and enjoy being part of a team.
- Have excellent oral, written, and interpersonal communication skills.
- Be a problem solver and solution finder, and take steps to ensure the best guest experience.
- Be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.
Responsibilities
- Assist guests with check-in and check-out and throughout their stay.
- Use the hotel’s electronic reservation system and other computer programs proficiently.
- Handle cash and credit card transactions securely, accurately, and with integrity.
- Anticipate guest needs and take steps to maximize the guest experience.
- Work with team members to foster a hospitable, approachable, and customer-focused environment.
Benefits
- Medical insurance options
- Dental insurance
- Vision insurance
- 401(k) with company match
- Company-provided life insurance
- Tuition assistance
- Paid time off
- Paid holiday time
- Travel discounts
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
