Front Desk Associate

Planet Fitness•Greensburg, PA

13d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role involves welcoming and assisting people, supporting members on the club floor, carrying out membership and retail transactions, and helping maintain a clean, safe, and welcoming club environment. Associates learn through online and hands-on training and are expected to support coworkers and follow applicable health and safety policies.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate in person and by phone continually during a shift.
Ability to lift up to 75 pounds.
Ability to bend and twist to accomplish tasks.
Ability to work around toxic chemicals during a shift.
Frequent cleaning and sanitizing of equipment and facilities.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and membership transfers.
Make prospective-member calls and conduct tours to assess membership needs.
Process retail transactions accurately and contribute to sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently walk all club areas, promptly addressing safety or policy issues and cleanliness concerns.
Promptly report or address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
Contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.