Front Desk Associate

Albany Residence Inn • City of Albany, NY

12d

About The Position

Maine Course Hospitality Group is hiring a part-time Front Office Associate to welcome guests, manage reservations, handle check-ins and check-outs, and provide outstanding customer service. The role helps create a positive first impression and supports smooth front desk and hotel operations throughout guests’ stays. The associate works with guests, management, Housekeeping, and other hotel departments while following company policies, procedures, and safety standards.

Requirements

• Strong guest service and hospitality skills.
• Excellent verbal and written communication skills.
• Basic computer skills and ability to learn hotel PMS and reservation systems.
• Strong attention to detail, accuracy, and ability to multitask.
• Positive attitude, professional appearance, and reliable attendance.
• Ability to stand and walk for extended periods and lift 35–50 lbs as needed.
• Availability for a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

• Previous front desk, hotel, or customer service experience is preferred.

Responsibilities

• Greet and welcome guests with excellent customer service.
• Manage front desk operations, including check-in, check-out, and reservations.
• Process guest payments accurately, handle cash and credit cards, and complete daily balancing.
• Answer incoming calls professionally and follow company sales and service standards.
• Assist guests with room selection, room upgrades, and brand program enrollment.
• Handle room and rate changes according to hotel policies and guest needs.
• Review VIP arrivals and special requests, and ensure guest notes are accurate.
• Coordinate with Housekeeping regarding room status and readiness.
• Provide guests with information about hotel amenities, services, and local attractions.
• Keep work areas clean, organized, and safe.
• Communicate effectively with management and hotel departments.
• Represent MCHG positively and professionally when interacting with guests and the community.
• Follow company policies, procedures, and safety standards.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Paid time off (PTO)
• Company discounts
• Supportive and respectful work environment

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed