Front Desk Associate

Planet Fitness • Groton, MA

13d • $17 - $17 • Onsite

About The Position

Planet Fitness, a private equity-backed fitness retailer, is seeking a friendly and courteous Front Desk Associate to deliver first-rate service and promote positive customer satisfaction and loyalty while supporting Ignite Fitness Holdings-Planet Fitness’ Mission, Vision, and Values. The role requires balancing multiple tasks while maintaining a professional, welcoming demeanor in a fast-paced retail environment. Associates may spend up to 50% of a shift maintaining club cleanliness. The position is part-time and located in Groton, Connecticut. The schedule is fixed, with hours based on club needs and potentially including weekdays and/or weekends. Initial training hours may vary, and applicants should discuss their availability with the Hiring Manager or note it on their application.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least six months of face-to-face customer service experience in a retail environment required.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Ability to work a flexible rotating schedule.
• Superior customer service skills.
• Hard-working, enthusiastic, and energetic.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Open or flexible availability is a plus.

Responsibilities

• Welcome members on arrival and bid them farewell as they leave in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge members.
• Answer telephone calls promptly and provide courteous, knowledgeable, complete, and accurate information.
• Use communication and problem-solving skills to resolve customer concerns and provide a pleasant experience.
• Maintain club cleanliness, potentially for up to 50% of the shift.
• Provide prompt, efficient, and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating product benefits and special promotions.
• Answer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, long-term disability, short-term disability, and illness coverage; applicable to full-time positions.
• Paid time off; applicable to full-time positions.
• Free Black Card membership and fun exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED