Front Desk Associate

Planet Fitness•New Smyrna Beach, FL

13d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role welcomes people into the club, helps with membership and retail transactions, supports members on the club floor, and contributes to a clean, safe, and welcoming environment. Team members are expected to work positively with colleagues, follow club policies and health and safety protocols, and learn through online and hands-on training.

Requirements

Must be 18 years of age or older.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Able to stand and move throughout the club continually during a shift.
Able to communicate continually in person or by phone during a shift.
Able to lift up to 75 pounds.
Able to bend and twist to accomplish tasks.
Must work around toxic chemicals and frequently clean and sanitize equipment and facilities.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.
Positive, upbeat attitude and a passion for delivering an exceptional experience to members, guests, and coworkers.
Enjoys connecting with people and helping them feel welcome and comfortable.
Punctual, reliable, and dependable.
Kind, patient, empathetic, and helpful in interactions; communicates clearly and listens well.
Acts with integrity and treats others with respect.
Takes pride in contributing to a clean, welcoming, and positive club environment.
Works well as part of a team and is ready to support others.
Learns quickly and applies learning from online and hands-on training.

Responsibilities

Greet members and guests as they enter and exit the club, assist with check-in, and answer questions or concerns.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate issues to a Manager as needed.
Answer phone calls courteously and assist callers with inquiries.
Handle membership functions, including sign-ups, contact and billing information updates, cancellations, collection of unpaid balances, and membership transfers.
Make prospective-member calls and conduct tours to assess membership needs.
Execute retail transactions accurately and work toward sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently inspect club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly report or address maintenance and facility concerns, such as broken or missing equipment, dispensers, leaky faucets, or fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.