Front Desk Associate

Art of Problem Solving • Sugar Land, TX

12d • Onsite

About The Position

AoPS Academy is seeking a part-time Front Desk Associate for its Sugar Land, Texas location. The associate serves as the campus receptionist and welcoming face of the academy, supporting students, families, and staff while classes are in session. The role includes handling phone and email inquiries, maintaining calendars, assisting with admissions activities and administrative tasks, and helping keep the campus organized and running smoothly.

The schedule is Saturdays from 9 a.m. to 6 p.m. and two weeknights from 5 p.m. to 9 p.m.; Thursday evening availability is strongly preferred. The position pays $16.90–$17.30 per hour. Applicants must be legally authorized to work in the United States; sponsorship, including STEM-OPT and H-1B, is not available.

Requirements

• Experience confidently interacting with customers.
• Strong organizational and computer skills.
• Excellent verbal and written communication skills, including knowledge of correct grammar, spelling, and English usage.
• Ability to establish and maintain positive, effective working relationships with students, parents, staff, and the general public.
• Ability to work independently and collaboratively.
• Flexibility to solve problems effectively under pressure.
• Administrative and/or customer service experience.
• Proficiency with Google Workspace applications such as Docs, Sheets, and Calendar.
• Motivation to learn new technologies.
• Ability to maintain customer confidentiality.
• Interest in AoPS's mission of motivating high-performing students.
• Ability to lift up to 25 pounds.
• Legally authorized to work in the United States; sponsorship is unavailable.
• Availability for a set weekly schedule of Saturdays from 9 a.m. to 6 p.m. and two weeknights from 5 p.m. to 9 p.m.

Nice To Haves

• Experience interacting with families and students from elementary through high school.
• Thursday evening availability is strongly preferred.

Responsibilities

• Serve as campus receptionist; answer phone calls, respond to voicemails, and pass relevant information to the appropriate staff member.
• Welcome current and prospective students and their families.
• Manage and respond to customer inquiries by phone and email.
• Maintain multiple calendars, schedule meetings, and keep calendar information up to date.
• Use the internal database to generate reports and lists and perform data entry.
• Provide admissions assistance as needed, including consultation requests, scheduling, and post-consultation follow-ups.
• Organize and prepare classroom and office supplies.
• Take inventory to support campus operations.
• Supervise students between classes.
• Perform light cleaning and tidy the facility.
• Maintain the organization, operation, and appearance of the lobby and front desk area.
• Assist full-time staff with campus procedures to help operations run smoothly.
• Participate in occasional outreach and inreach opportunities.
• Perform other duties as assigned.

Benefits

• Paid sick leave.
• Employee discounts on classes and Beast Academy Online subscriptions.
• 401(k) retirement plan with company match.
• Part-time flexibility, with afternoon and evening hours during the academic year and day shifts available in summer.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed