Front Desk Associate
APS Hire•Owensboro, KY
About The Position
Front Desk Associates serve as ambassadors for the hotel. They greet and register guests, provide outstanding service, and settle guests’ accounts when their stays are complete.
Responsibilities
- Maintain accurate front desk cash drawers, room sales, and folio transactions.
- Greet and register guests and assign rooms.
- Issue room keys and provide escort instructions.
- Transmit telephone messages.
- Answer questions about hotel services, local shopping, dining, and entertainment.
- Maintain records of room availability and guests’ accounts.
- Compute bills, collect payments, and make change for guests.
- Make and confirm reservations.
- Post charges for rooms, sundry items, fax, copying, and telephone use.
- Make restaurant, transportation, and entertainment reservations, and arrange tours.
- Deposit guests’ valuables in a safe deposit box.
- Answer telephone calls promptly and politely in accordance with hotel policies.
- Restock the coffee station as needed.
- Restock the work area and keep it neat and organized.
- Deliver supplies to guests as needed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
