Front Desk Associate

SpringHill Suites Troy Dayton•Troy, OH

7d•$13 - $15

About The Position

SpringHill Suites is seeking a Front Desk Associate to serve as the first and last point of contact for hotel guests and help create a welcoming stay. The role involves guest check-in and reservation management, responding to inquiries, resolving concerns, supporting hotel rewards enrollment, and completing financial reconciliation. The position is part-time, with first shift (7 a.m.–3 p.m.) and second shift (3 p.m.–11 p.m.) available. The posting also notes that flexible scheduling and full-time and part-time opportunities across first, second, and third shifts are available.

Requirements

Exceptional written and verbal customer service and communication skills.
Ability to multitask and remain composed in a fast-paced, guest-facing environment.
Basic to moderate computer proficiency, including email and internet navigation.
Flexible availability, including evenings, weekends, and select holidays.
Self-motivated, detail-oriented, and reliably punctual.

Nice To Haves

Prior hotel front desk or customer service experience is preferred.
Experience with a property management system (IHG, HotelKey, Hilton, or PEP) is a plus.

Responsibilities

Welcome and check in arriving guests, creating a smooth and friendly first impression.
Manage guest reservations, modifications, and cancellations using the property management system (PMS).
Answer incoming calls and respond to guest inquiries professionally and warmly.
Promote and enroll guests in hotel rewards programs.
Resolve guest concerns promptly and creatively, escalating issues to management when appropriate.
Balance daily accounts and perform end-of-shift financial reconciliation.
Assist the sales and revenue team with special requests, group blocks, and upselling opportunities.
Keep the front desk area clean, organized, and welcoming.